Help Desk Hero

A navigation training game for screen reader and magnifier users.

Resources

Quick command references for the assistive technology this game trains you on. The commands below are the ones that matter most for the skills you practice here: moving by headings, regions, tables, forms, and links, and reading the screen. These are taken from the official Freedom Scientific manuals.

JAWS — web navigation quick keys

On a web page, JAWS "Quick Keys" jump straight to the next item of a kind. Hold Shift with the key to go to the previous one. The keys below are the Desktop layout; in the Laptop layout the JAWS key is Caps Lock.

Moving around a page
TaskKey
Next / previous headingH / Shift+H
Heading at a level (1–6)16
List all headingsInsert+F6
Next / previous region (landmark)R / Shift+R
Next / previous linkTab / Shift+Tab
List all linksInsert+F7
Next / previous frameM / Shift+M
Read continuously (Say All)Insert+Down Arrow
Tables
TaskKey
Next / previous tableT / Shift+T
List all tablesCtrl+Insert+T
Read the current cellCtrl+Alt+Num Pad 5
Move and read by cellCtrl+Alt+Arrow keys
Forms
TaskKey
Next / previous form fieldF / Shift+F
List all form fieldsInsert+F5
Enter / exit Forms ModeEnter / Esc
Next buttonB
Next combo box / list boxC
Next edit boxE
Next check boxX
Next radio buttonA
List all buttonsCtrl+Insert+B

In any control, press Insert+F1 for context-sensitive help on the keys that work there.

Table Layer — reading complex tables

When you are inside a table, press Insert+Spacebar, then T to turn on the Table Layer. The layer stays on until you press a key that is not a table command (such as Esc).

Table Layer commands
TaskKey
Move to the cell above / below / left / rightArrow keys
Say the current cellNum Pad 5
Jump to first / last cellCtrl+Home / Ctrl+End
Beginning / end of the current rowCtrl+Left / Ctrl+Right
Top / bottom of the current columnCtrl+Up / Ctrl+Down
Read the current rowShift+Up Arrow
Read the current columnShift+Num Pad 5
Exit the Table LayerEsc

Reading images and PDFs — Convenient OCR & Picture Smart

When a document, PDF, or image is inaccessible (no real text or labels), JAWS can recognise it. Start each layer with Insert+Spacebar, then the letter shown, then the action key.

Convenient OCR — start with Insert+Spacebar, then O
TaskKey
Recognise the current PDF documentD
Recognise the selected image file (in File Explorer)F
Recognise the current controlC
Recognise the current windowW
Recognise the entire screenS
Picture Smart — start with Insert+Spacebar, then P
TaskKey
Describe the selected image file (in File Explorer)F
Describe the current controlC
Describe the current windowW
Describe the entire screenS
Describe the image in this app / contextEnter

Add Shift to a Picture Smart command for a more detailed description.

To read one image on a web page: move to it first (press G for the next graphic), then use C for the controlC reads just that image, whereas W reads the whole window. You can also press Enter to let JAWS choose the most appropriate command.

ZoomText — magnifier & reader

ZoomText's commands use the ZoomText key as a modifier — Caps Lock by default (you can change it to Insert or Scroll Lock in Command Keys).

Magnifier
TaskKey
Turn ZoomText on / offCaps Lock+Ctrl+Enter
Show the ZoomText toolbarCaps Lock+Ctrl+U
Zoom in / outCaps Lock+Up / Caps Lock+Down
Zoom to 1x (toggle)Caps Lock+Enter
Scroll the magnified viewCaps Lock+Shift+Arrow keys
Toggle colour enhancementCaps Lock+C
Reader (ZoomText Magnifier/Reader)
TaskKey
Voice on / offCaps Lock+Alt+Enter
Voice rate faster / slowerCaps Lock+Alt+Up / Down
Program verbosityCaps Lock+Alt+B
Start AppReader at the pointerCaps Lock+Alt+Left-Click
AppReader App View / Text ViewCaps Lock+Alt+A / T
Finder — search, skim & navigateCaps Lock+Ctrl+F

Finder lets you search a page and jump between headings, links, and form controls — and it works in Chrome, Firefox, Edge, Word, and Outlook, so you are not tied to one browser.

Fusion — magnification + speech

Fusion combines ZoomText magnification with JAWS speech. Because JAWS provides the reading, all of the JAWS web quick keys above (H, R, T, F, and so on) also work in Fusion. The magnification keys below come in Desktop and Laptop layouts.

Fusion magnification & speech
TaskDesktop layoutLaptop layout
Zoom in / outCaps Lock+Up / DownCaps Lock+Alt+Up / Down
Zoom to 1x (toggle)Caps Lock+EnterCaps Lock+Alt+Enter
Enhance colours on / offCaps Lock+CCaps Lock+Alt+C
Show the user interfaceCaps Lock+Ctrl+UCaps Lock+Ctrl+Alt+U
Voice on / offInsert+Spacebar, SInsert+Spacebar, S
Read continuously (Say All)Insert+Down ArrowCaps Lock+Down Arrow
Say lineInsert+Up ArrowCaps Lock+I
Say wordInsert+Num Pad 5Caps Lock+K

Tabs, windows & bookmarks

These are browser and Windows shortcuts (they work the same with or without a screen reader). JAWS also announces the new tab or window, and can list open windows for you.

Tabs
TaskKey
Open a new tabCtrl+T
Next / previous tabCtrl+Tab / Ctrl+Shift+Tab
Jump to tab 1–8 / last tabCtrl+18 / Ctrl+9
Close the current tabCtrl+W
Reopen the last closed tabCtrl+Shift+T
Windows
TaskKey
Open a new windowCtrl+N
Switch between windowsAlt+Tab
List open windows (JAWS)Insert+F10
Bookmarks
TaskKey
Bookmark the current pageCtrl+D
Open the bookmark manager (Chrome / Edge)Ctrl+Shift+O
Toggle the bookmarks barCtrl+Shift+B

How this maps to the game

The hint shown on each ticket names the fastest technique for that task.

For the complete manuals and training, see Freedom Scientific Training.