Practice room
Drill one move at a time, with no stakes: nothing in a drill is timed, scored, or recorded, and you can leave whenever you like. When a move feels easy here, take it back to the customer service queue, where it counts.
Data tables
Read a table with row and column headers and pull one fact out of it — a price, a status, the row that matches. Six quick reps, drawn from every desk.
Customer records & knowledge base
The two look-ups the job runs on: open a customer's record and read what matters, or find the article that answers the question and take the fact from it. Six reps each.
External websites
A hunt on a real, live website — Microsoft, Dell, Zoom and the like. One site per drill, with the finds in order, the way a real search tightens as you go.
Calls & chat
Talk to a practice customer. A mock call is one conversation with feedback at the end; chat is the same skill in writing — and two chats at once is the multitasking version.
Keyboard commands
You're asked for a command — press the keys, and it tells you if you're right. The quiz board and typing practice live here too.