Help Desk Hero

A navigation training game for screen reader and magnifier users.

Settings

How practice sounds and speaks to you. Every one of these can be turned off. They are saved in this browser, on this device — not to your account — so setting them again on another computer is worth a minute.

None of this applies during an assessment. An assessment is silent: no sounds, no music, no spoken result, and it never tells you whether an answer was right.

Sound effects

A short sound when you answer a step in practice, and for the good moments: a badge, beating your own best time on a step, going up a level, and finishing a shift.

Hear them

Plays in whichever style is chosen above, before you save it.

Sound effects by Juhani Junkala (CC0 / public domain).

Clock sounds

Only on Agent and Veteran difficulty; Rookie has no clock. The step's own target time is what it counts against, and it never ends a step — you are not cut off, it is only a nudge.

Hear them

These play through Sound effects above. If that is set to Off, the clock is silent too, whatever you choose here.

Narrator commentary

Spoken in its own voice, not your screen reader's — pick a different voice below so the two don't sound alike. Practice only.

Narrator voice

Pick one different from your screen reader's. The best free voices are at the top of the list. More from Windows Settings → Time & language → Speech → Add voices.

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Music

Plays under a shift and drops to a murmur whenever anything is spoken, then comes back up. Stops when the shift ends.

Hear it

Plays at the volume chosen below.

Music volume

Music only. Sound effects and the narrator are not affected.

Text size

100%

Scales every page and reflows it, so nothing is cut off and nothing needs sideways scrolling. Separate from browser zoom and from Windows display scaling, and it stacks with both. Takes effect as you drag — you do not have to save first to see it.

Your assistive technology

Two things follow from this. Command questions are asked about your own tool. And on a screen reader the ticking clock is left off the page altogether — a readout that rewrites itself every second is a page that changes under your cursor — so “Read elapsed time” is how you check it. Full reference on the Resources page.

Game announcements

These go to your screen reader, not the narrator voice. Chatty descriptions are the only ones that need the narrator switched on.