Help & cheat sheet
New here? Take the guided tutorial — a quick, hands-on tour that lets you try one of every kind of ticket with a short lesson before each. It is read aloud, nothing is timed, and nothing counts toward your score. Or use the quick reference below any time.
Take the guided tutorial
The best way to learn the system: you'll play a real example of every ticket type, with a spoken lesson explaining each one. Leave any time.
Start the guided tutorial Set your assistive tech first
Tip: in Settings, pick your assistive technology (JAWS, ZoomText, Fusion, or Magnifier) so every ticket shows the right keystrokes for you.
Keyboard commands
These are the game's own controls. For your screen reader's or magnifier's navigation commands (headings, tables, forms, OCR, tabs), see Resources.
| Key | What it does |
|---|---|
| Enter | Submit a single-answer or form ticket (from the Submit button) |
| Ctrl+Enter | Send a reply you've written (compose and the practice mailbox) |
| Hint button | On Agent, reveal a hint (costs a few points). Rookie shows coaching already; Veteran has none |
| Read elapsed time | On Agent and Veteran, announce the clock on demand |
| Save and exit | Leave mid-shift; your place is kept (practice only) |
| Key | What it does |
|---|---|
| F2 | Hear the line again |
| Ctrl+Enter | Check your result |
| Key | What it does |
|---|---|
| N | New message |
| R | Reply |
| Shift+R | Reply all |
| Shift+F | Forward |
| Enter | Open the selected message |
| Ctrl+Enter | Send the message you're composing |
| Esc | Close a message or compose window |
The mailbox keys only reach the page when your screen reader's virtual cursor is off — in JAWS, toggle it with Insert+Z. That is the real Outlook-on-the-web habit. The real-app "do it live" tickets (Outlook, Word, Teams, Files) use each app's own shortcuts, named on every ticket.
Kinds of tickets
| Ticket | What you do | Skill |
|---|---|---|
| Knowledge-base lookup | Open an article and find a fact | Headings & in-page search |
| Customer record | Read a labelled panel and an activity table | Records & tables |
| Data table | Find the right row and column | Table navigation |
| Regions & landmarks | Jump to the right region of a page | Landmark navigation |
| Form fill | Type and choose values into fields | Forms & dropdowns |
| Writing replies | Write a full email reply | Long-form writing |
| Customer service | Pick the best reply to a person | Communication & de-escalation |
| Clock in / out | Use the right time-clock button | Buttons & actions |
| Timesheet | Total a week of hours into a grid | Grids & arithmetic |
| Reading images (OCR) | Read a scanned image with OCR or Picture Smart | OCR & magnification |
| Download / upload | Save a file, or attach one back | File controls |
| Practice mailbox / document | Find what matters in a web replica, or send a reply | Real-web navigation |
| Real-world web | Open a real site, find the answer, report it | Live websites |
| Do it live | Do a task in your real Outlook, Word, Teams, or Files, then write the steps | Real desktop apps |
Difficulty & length
| Level | Clock | Hints |
|---|---|---|
| Rookie | No clock | Always-on coaching that names the keystrokes |
| Agent | A gentle clock for a time bonus | A hint button (costs a few points) |
| Veteran | Full handle-time pressure | None |
Shift length: Quick (3 tickets), Standard (6), or Long (the whole pool). Tickets are drawn at random, so shifts rarely repeat.
Scoring at a glance
- Points (XP) for each correct answer, with a speed bonus on timed levels; hints and retries reduce a ticket's points.
- Mastery — each ticket earns Bronze, Silver, or Gold (a clean first try). The Skills page shows your tier per type.
- Levels, badges, and day streaks are shown on Home.
- The guided tutorial and assessments are never scored.
Where to find more
- Resources — full quick-reference command tables for JAWS, ZoomText, Fusion, and Magnifier (tables, forms, OCR, Picture Smart, tabs, bookmarks).
- Settings — your assistive tech, narrator voice, sounds, text size, and how chatty the announcements are.
- Campaigns — pick a setting (Tech Support, Banking, and more), focused practice, or smart practice.